We are now open for indoor dining. You all are welcome to come and enjoy our exquisite service. Please make your reservations in advance to avoid disappointment.
We are now open for indoor dining. You all are welcome to come and enjoy our exquisite service. Please make your reservations in advance to avoid disappointment.
"Us" and "Our", "bookyup.co.uk" refers to Bookyup.com Limited & we are operating this application/website
“Website” refers to www.rasamarstongreen.co.uk
“App” means Rasa mobile application that is used to place orders for food.
"Service" refers to the service we provide for the communication of products, items, services ordering ("Orders") or for business service reservations ("Reservations") to our partner business and third party providers
Bookyup.com Limited is a company registered in England and Wales with registered company number 10962989 and whose registered office is Fairgate House, 205 Kings Road, Tyseley, Birmingham, B11 2AA. The app/website is owned and operated by Bookyup.com Limited. Your access to this websites/app, continuing use of, placing of any booking, order or contacting any of our affiliated businesses are conditional upon your acceptance of these Terms.
Other applicable terms
Changes to these terms
Please check the page from time to time and take notice of any changes we have made as they are binding upon you; the date set out at the top of these terms shows the last date of revision.
Changes to our websites
Updating our website/app can be done from time to time by us and changes in content can be done any time. However, please note that whilst we update the websites regularly, any of the content may be out of date at any given time and we are under no obligation to update it.
We do not guarantee that our websites, or any content on it, will be free from errors or omissions.
Accessing the website/app
Access to our website/app is made available free of charge.
We cannot, however, guarantee that our websites, or any content on it, will always be available or uninterrupted. Access to our website/app is permitted on a temporary basis only and access once does not guarantee continued or repeated access. We may suspend, withdraw, discontinue or change all or any part of our Website/app without notice to you, including making part or the entire websites accessible only to registered users. We will not be liable to you for any reason should our websites become unavailable for any period of time, regardless of duration or cause.
Certain areas of the websites/app may only be available to registered users and not guests of the websites/app. Where this is the case, this area of the websites may sit behind a password gateway. The process for registration will be clearly explained on the websites itself.
Your Account and Password
To use the Rasa app, you need to login-in with details like name, address, phone number and email address that is secularly submitted to Bookyup.com Ltd for processing your order.
If you choose to register with our app, you will be asked to select a password and may be asked to confirm other pieces of information relevant to our security procedure. This information must be treated as strictly confidential and you must not share this password with any third party.
We cannot be held liable for any losses suffered by you, howsoever arising and whether foreseeable or not, as a result of unauthorized access to your member's area where you have given a third party access to your password.
Bookyup.co.uk aims to provide a simple and convenient means of contacting local restaurants and takeaways for the purpose of ordering food and drinks or making seating reservations. This is offered by us either through a web page or through a mobile application. You may choose to order, pay for and arrange delivery of your order entirely through the service or simply order, collect and pay at the restaurant or takeaway outlet.
Third party providers
We provide a channel between yourself and third party take away and restaurant providers. We are neither the buyer nor the seller of any of the products offered for purchase through the service.
We are neither an intermediary nor an agent for either you or the business (Restaurant, Salon, and Taxi firm and so on) and we have no authority to bind either party into a contract with the other. For the avoidance of any doubt, the contract reached following the use of the service is solely between you and the third party provider. We are not a party to such a contract under any circumstances not shall we become one at any point.
You should contact the third party provider in the first instance should you require any further information about a product or have a query or complaint. We will try to resolve any disputes between you and any third party provider if such a dispute cannot be resolved between you directly. Our customer services department can be reached on 44 (0)2032890304. We are however in no way obliged to mediate between the parties or to reach any resolution of any dispute which may occur. We shall, at our absolute discretion, and in accordance with the terms of this agreement, offer such assistance to resolve any disputes which may arise as we deem reasonable in all the circumstances.
Bookyup.co.uk monitors the performance of the third party business establishments with whom we partner and we endeavour to ensure that our partners provide a high-quality service to our customers.
We cannot, however, accept any liability for the quantity, quality, suitability or presentation of any products purchased from these third parties, howsoever arising.
Placing an Order or Booking
Once you have selected your orders or booking, you will be asked to confirm that your selection is correct and to confirm how you wish to make payment for that order or booking. You have the option to select an online electronic payment (PayPal or card payment via Stripe), payment upon delivery or payment upon collection.
It is your responsibility to ensure that your order or booking is accurate and you should thoroughly check the items or services which you have selected before confirming your selection.
If you have any questions or concerns regarding your order or booking, including ingredients used cookery methods, price or availability or if you suspect that your order or booking has been incorrectly calculated, you must contact the business directly.
Once your order/booking is processed, you will receive an email, to the email address specified during your registration, confirming that your order/booking has been received by us ("Confirmation Email"). Receipt of this email does not mean that your order/booking has been accepted by the merchant. We ask that each of our merchant partners acts promptly to notify you in the event that they cannot meet your order/booking or where your order/booking requires modification to proceed. The merchant will contact you directly in such instances.
In the event that any payment made via our sites is declined, you will be advised of the position and your order will not be processed.
If the merchant rejects your order, you will be notified by email or a telephone call. There are circumstances where a merchant may not be able to process and deliver your order in a timely manner and may be required to reject it.
You will be provided with an estimated delivery time on your order. This is generally estimated based on how busy the restaurant is, the geographical location of the restaurant to the place of delivery and any special event or incident which may otherwise affect the processing times. Neither we nor the restaurant can be held liable for any unforeseen delay in delivery to you.
Cancelling an order
After procession of your payment, you may not be able to amend or cancel your orders, save at the absolute discretion of the restaurant.
If you wish to attempt to amend or cancel your order after payment, you should contact the restaurant directly to discuss this. The restaurant, however, will not be under any obligation to cancel your order after you have made a payment.
Prices and Payment
All prices displayed include VAT but not delivery costs (which will be displayed separately where applicable) or any additional ordering fee as the individual restaurant may specify from time to time.
Any such additional charges will be clearly displayed on the total amount shown prior to your order confirmation.
We shall use our best endeavors to check all displayed prices however, given the number of items displayed upon the websites from time to time, there is the possibility of an error or a scenario where prices have been altered but not updated. Where it becomes apparent that any item for which you have placed an order is incorrectly priced, we will advise you of this. To avoid doubt however, the restaurant is under no obligation to complete any order for an incorrect price. In such circumstances, you will not be able to claim any compensation from the restaurant or us for the difference in the displayed price and the actual price of any item.
In the event that you make a payment online using a credit or debit card and intend to collect your order in person, you must ensure that you take the same payment card which the payment was made to the restaurant as proof of identity. If the restaurant has concern about your identity, it may not able to serve you.
Even where your payment has been authorized by your card provider, there may still be a delay in the money being removed from your account. You should not assume that because your account appears to still show your in balance prior to the transaction that payment will not be taken at a later date. Payment may take up to 60 days to be processed.
It is a general banking practice that upon you authorizing your card provider to make a payment to the relevant restaurant, that they will "reserve" part of your available balance upon that card to the value of your order whilst they process the order. Even in the event that this order is not completed for whatever reason (including cancellation or rejection by the restaurant), there may be a delay of up to 5 to 10 working days before your card shows the return of the "reserved" balance to you. Neither the restaurant nor we have control over this and you should contact your card provider directly in event that you have any queries regarding this process.
When payment is made electronically for any order, we may provide the payment gateway to facilitate such an order. In such an instance, payments will be shown on your account as "bookyup.co.uk". In the event that we do process money on behalf of our partner restaurants, we hold such money in escrow for that partner and the act of payment via us does not form any form of contract between you and us regarding the services.
In the event of any dispute over payment, howsoever arising, you should raise this with the restaurant and/or your card provider or, in the case of any payment made via PayPal, with PayPal directly using the relevant "dispute" protocol. You will have no right to recourse against us directly for any failure in the service.
Age Restricted Items
Under the laws of England and Wales, certain items are restricted from use. When you place an order through the sites, you are confirming that you are at least 18 years of age or older and are capable of entering into a binding contract.
If your purchase contains age restricted items (such as alcohol or cigarettes) then you may be asked to show valid photographic identification either at collection of your order or upon delivery. Failure to show satisfactory age proof will result in the age restricted item not being provided to you.
Under the Licensing Act 1964, it is an offence for any persons under the age of 18 to buy or attempt to buy alcohol. It is also an offence for a person over the age of 18 to buy or attempt to buy alcohol for the purposes of supplying it to someone under the age of 18 years of age.
Our website/app will try to accurately copy the product names, descriptions, and allergenic warnings and other information from the data provided to us by third party providers. However, it is the duty and obligation of the third party provider to ensure that you are been made aware of any allergens within prepared food or beverages. We do not undertake any responsibility for bringing to your attention any dietary information, allergy warnings or other contents of the products on our sites.
Should you have any doubt regarding the allergen content, ingredients or origins of any of the products displayed on the sites, you must confirm the position with the third party provider directly before placing an order.
Making a Seating Reservation
Through our app, you can do table booking . In response to a request from you to secure a reservation, we shall contact Rasa to ascertain whether they can meet your request.
The availability of the reservation shall be ascertained within a reasonable time and when Rasa is open. Attempts to reserve seating during hours when Rasa is closed will result in the reservation remaining pending until such time as the restaurant can be contacted. Once your reservation request is received and processed, you will be informed by email whether or not your request can be met.
In the event that you fail to attend 3 of reservations in any rolling 12 month period, we may, at our absolute discretion, suspend your ongoing access to our reservations facility.
Customer satisfaction is of highest priority & vital importance to us. Whilst we are not a party to any purchase made via these sites, we will try to assist you where possible in relation to any complaint or dispute relating to an order. You can contact us on 44(0) 203 2890304 or email@example.com to discuss any issues with a customer services representative.
We advise you to raise any issues with the third party provider directly prior to contacting us. In the event you raise a complaint with us regarding your order if it’s taking longer than expected or any query about your order, we shall investigate the complaint at our earliest opportunity.
In case you wish to cancel your order after payment authorization, you may contact our executives who will contact with the restaurant to communicate your requests; however that does not guarantee that the restaurant will agree to your request. The maximum compensation will not exceed the value of the order. We request you to share your feedback, reviews, and ratings on the websites to share your experience as your feedback helps us to improve our services.
If you are not satisfied with the product quality or service from the restaurant and wish to seek a refund, we advise you to contact the restaurant directly to lodge your complain and follow restaurant’s own complaint procedure. However, if you problem to contact with the restaurant or the restaurant refuses to deal with your complain, you can contact our customer care executives within 24 hours of placing your order and one of our executives will try to contact the restaurant on your behalf. Please note we have no control over third party providers and the quality of the products or service that they provide, and we are not able to provide, and have no responsibility or liability for providing, any compensation to you directly on behalf of any third party.
We are the owner or the licensee of all intellectual property rights in our sites, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
All copyright, trademarks and other intellectual property rights in this site and its content (including without limitation to the sites design, text, graphics, logos, icons, images, banners and all software, databases and source code connected with the sites) are owned by or licensed to Bookyup.com Limited or are otherwise used by us as permitted by law. You must not misuse our websites (including by hacking), you may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify, re-use or quote from this site for any reason other than a personal, non-commercial purpose.
You may print off one copy or download extracts of any page from our sites for your personal use and you may draw the attention of others to content loaded onto our sites.
No reliance on information
The content of the sites is provided for general information only. It is not intended to amount to advice upon which you should rely. We make reasonable efforts to regularly update the information on the sites however, we make no representations, warranties, or guarantees whether express or implied, and the content of our sites is accurate, complete or up to date at the time which you view it or at the time which you act on its content. It ultimately remains your responsibility to ensure the accuracy of any information provided with the restaurant in question directly and to raise any questions you may have with them directly.
In the event that your order total is different to the prices displayed, the third party provider will contact you. Where such an error has occurred, neither we nor the third party provider shall be obliged to provide the order at the incorrect amount.
You must not modify any paper or digital copies of any material you have printed off or downloaded from our sites in anyway and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Third party errors
TThe legal contract for the supply and purchase of products or services from this website/app is between you and Rasa. We have no control over the actions or omissions of Rasa. Without limiting the generality of the foregoing, you acknowledge and accept the following by using these sites:
We give no undertakings as to the satisfactory quality or suitability for your purpose of any of the products ordered through these sites.
Delivery and collection times are estimations only. Deliveries on estimated time cannot be guaranteed neither by us nor by Rasa.
None of the foregoing affects any of your statutory rights.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our sites or any content on it, whether express or implied.
We are not liable to any user for any loss or damage, whether in contract, tort, and negligence, breach of statutory duty or otherwise even if foreseeable arising under or in connection with:
If you are a business user, please note that in particular, we will not be liable for:
If you are a consumer user, please note that these sites are for domestic and private use. We agree not to use our sites for any commercial or business purposes, and we have no liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We will not be liable for any loss or damage caused by any virus, distributed denial of service attack or other technologically harmful material that may infect your computer equipment, computer programmers, data or other proprietary material due to your use of our sites or to your downloading of any content on it or any websites linked to it or for any loss of data that may result.
Events outside our control
We cannot be held responsible for any failure to perform or delay in performance of, any of our obligations under this Agreement that is caused by an event outside our control.
An event outside our control means any act or event beyond our reasonable control, including, without limitation, strikes, lock-out or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
We shall resume the service as soon as reasonably possible after the event beyond our control is over. We will use our reasonable endeavours to bring any Event beyond Our Control to a close or find a suitable solution by which our obligations under these Terms may be performed despite the Event beyond Our Control.
Links to and from other websites
Links to third party websites/app on these sites are provided solely for your convenience or interest. Should you access these links and leave our websites then we will have no further control over any of the other websites you may visit or their content. We do not endorse or make any representation about any third party websites, the material on them or the results from using them. If you decide to access any third party websites linked from our sites you do so entirely at your own risk.
Uploading content to our sites
Whenever you make use of any feature that allows you to upload content to our sites, you warrant that any contribution does comply with the standards and you will be liable to us and indemnify us for any breach of this warranty.
Any content uploads to our sites is considered to be non-confidential and non-proprietary. Whilst you retain all your ownership rights in your contents, you are required to grant us a limited license to use, store and copy that content and to distribute it making it available to third parties. The rights you license to us are described in the next paragraph (Right to License).
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our sites constitutes a violation of their intellectual property rights or to their rights of privacy.
We will not be responsible or liable to any third party, for the content or accuracy of any content posted by you or any other user of our sites.
We have the right to remove any posting or information that you made to our sites if, in our opinion, any such information is offensive, obscene or unlawful in any way including where We have reason to believe that it infringes any intellectual property rights of another person or company.
We reserve the right to decline a new registration to our app/websites or to terminate, suspend or remove you as a user of these websites at our absolute discretion and without explanation. We may take any action deemed necessary to prevent such a liability or loss from occurring if we find you breach any of the material terms of these websites.
When you have an account terminated or during a period of account suspension, you are not allowed to order from these sites, nor should you attempt to re-register as a new user.
Limitation for consumer
You are prohibited from registering multiple memberships for use by the same person. If you violet this clause you may be terminated from any or all of your memberships. Being a customer you agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use.
Limitation for restaurants
Restaurants that are registered with Bookyup.com Limited agree to provide menu prices that match their current takeaway menu prices. We are not responsible for any discrepancy that may occur in this regard; however, we will Endeavour to correct any discrepancies as soon as possible when made aware of them.
Governing law and jurisdiction
TThis Competition Policy, together with any specific rules set out in a Competition Notice are the Competition Rules ("Rules") and apply to all Competitions ("Competition") featured on our websites.
Rules specific to each Competition will be displayed in a notice on the page for such Competition ("Competition Notice") or in a notice in which the Competition appeared and incorporated into the Rules. In case of any discrepancy between these Terms and Conditions and the Competition Notice the Competition, Notice shall prevail.
We reserve the right to cancel or amend the Competition or the Rules without notice in the event of any event outside our reasonable control. Any changes to such Terms and Conditions will be posted either within these Terms or on the Competition Notice.
In the event of any disputes regarding the Rules, conduct, results and all other matters relating to any Competition, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into.
Competitions and promotions are open to individual residents of the UK aged 18 or over, except employees of Bookyup.com Limited or their associated, affiliated or subsidiary companies, and their families, agents, or anyone connected with this Competition, including the third party promotional partner (where applicable).
When entering the Competition, You must ensure that your details are up to date. The address or contact number you provide may be used to communicate with you or send any prizes.
The winner of any Competition will be selected at random unless stated otherwise.
Your submission of an online entry form or your acknowledgement of your intent to take part in the Competition will be deemed acceptance of these Terms and Conditions.
We hold the complete right to disqualify any entrant if we have reasonable grounds to believe the entrant has breached any of these Rules.
We hold the right to cancel modify or supersede the Competition at any time or the stated prize of the Competition if, at our absolute discretion, the Competition cannot be conducted or concluded as outlined. We also reserve the right to substitute a prize of equal value in the event that circumstances beyond our reasonable control make it unavoidable.
Failure to claim a gift, prize or any other promotional item within the time specified in the Competition Notice or if no time period is stipulated, no later than 28 days from the date of the Competition closing, we will make any claim invalid and we may re-allocate the prize.
We accept no responsibility for entries which are damaged lost or mislaid. Proof of sending your entry is not proof that we have received it.
In the event that any entrant is disqualified from the Competition, We may at our sole discretion, decide whether a replacement should be selected.
Only one entry per person per Competition shall be allowed (except where the specific Competition Notice states otherwise).
Any applications to the Competition made after the closing date will not be accepted.
Any prizes are non-transferable and there is no cash alternative on offer.
Any prizes are awarded at our absolute discretion and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.
We cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the Competition or as a result of accepting any prize. We are not responsible for any problems or technical malfunction to any telephone network, telephone lines, computers, online systems, servers, internet providers, computer equipment or software, or the failure of any email or entry to be received on account of technical problems, traffic congestion on the internet, telephone lines or any website or any combination thereof, including any injury or damage to the entrant or other persons computer, mobile tablet or mobile telephone related to or resulting from participation in a Competition. Nothing in this clause shall exclude our liability for death or personal injury as a result of this negligence.
Data Protection and Publicity
Winners of Our Competition may be requested to take part in promotional activity and we reserve the right to use the names and addresses of winners in any publicity, both online and in paper form.
The Competition and Rules shall be governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales
Know your market
You can track what is doing really well, read customer reviews, and spot new opportunities. We will provide all the tools you need to grow your business.
Report a problem
If you experience any problems either, using our websites or any of our services, then please report to firstname.lastname@example.org, or call 0203 289 0304 for immediate assistance. You may also wish to leave a message if you cannot get through, we will return your call as soon as we can.
How to find out more
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to BookYup.com Limited, Fairgate house, 205 Kings Road, or by telephone to 0203 289 0304.